Thank you for completing our client survey. Your feedback is important to us. Client Satisfaction Survey Thank you for your participation in this survey, all responded are confidential. Step 1 of 3 33% 1. Overall ExperienceHow would you rate the following?*ExcellentGoodFairPoorEase of using our phone/ voicemail system?Accessibility of the person you are trying to contact?Courtesy and concern to your needs (Caring)Does Power Kunkle make you feel that your business is important to us?* Yes No Would you recommend Power Kunkle to others?* Yes No 2. Client ManagerWho is your dedicated/ assigned client manager?*Select From drop-downAbby RickertErin LendoJessica KellerKrista StrohlLisa GehringZach PostNot sureApproximate number of calls you placed in the last 6 months?*Select from drop-down1-55-1515+Please check the issues that you contact your client manager regarding?* Claim Issues Benefits Questions Enrollments/ Changes Renewal Information Other What other issues? Please rate your client manager on the following:*ExcellentGoodFairPoorResponsiveness in returning calls/ emails?Willingness to listen to inquiry?Ability to answer your questions?Ability to resolve issues in a timely manner?Expertise of our staff regarding health insurance in general?Overall performance when handling your quesitons? 3. Power-Kunkle Core ServicesPlease rate your satisfaction with regards to the following aspects:*Very SatisfiedSatisfiedPoorDissatisfiedNot ApplicableAnnual Renewal Review (Are spreadsheets user-friendly?)Plan Design Analysis (Creativity, Resourcefulness)HRA Analysis (if applicable)Employee Contribution AnalysisClaims Analysis (100+ Employees Only)Open Enrollment ProcessNew Carrier Implementation ProcessHRA Processing and Reporting (If applicable)Administration (Additions, Deletions, Changes, Cobra)Regular Compliance GuidanceCommunications (Newsletters, Wellness, Carrier Updates, etc. Are communications informational, clear & concise?)Ancillary Coverage Placement (Dental, Vision, Life and Disability)Is there any additional information that you would be interested in receiving from Power-Kunkle relating specifically to your company's health insurance plan?* Yes No If Yes, please explain:Please rank from 1st to 5th each aspect on its' own importance to your company when selecting a health insurance plan with 1st place being the most important and 5th being the least. (You can click /hold left mouse button down and drag each selection to create an order of importance.)PriceProvider NetworkBenefit (plan design)Customer ServiceOtherIf you chose "other" to be ranked higher than 5th, please explain your choice: IF YOU ANSWERED POOR OR DISSATISFIED TO ANY OF THE CATEGORIES IN SECTIONS 1, 2 OR 3, PLEASE PROVIDE ADDITIONAL DETAIL:4. Power Kunkle Value-Added ServicesWhich additional services do you find valuable? (1= most valued, 5= least valued)*Least - 5432Most - 1Human Resources ConsultingVoluntary ProgramsBasic Employee Assistance Program (EAP)Employee Benefit StatementHuman Resource Information System (HRIS)Consolidated BillingOnline Benefit SystemBenefit Benchmark ReportEnhanced Wellness ResourcesCOBRA AdministrationPlease tell us any additional value-added services that you would like Power-Kunkle to provide: 5. EducationHUMAN RESOURCE CONSULTING: (Please choose the topics you would be most interested in learning about.)*INTERESTEDNOT INTERESTEDTraining (management, documentation, employee, harrassment)Recruitment needs/ strategiesBackground checksCompliance/ Risk AuditsPerfomance Management (job descriptions/ appraisals)Handbook review/ creationWorkers Compensation/ Safety Committee CertificationBENEFITS: (Please choose the topics you would be most interested in learning about.)*INTERESTEDNOT INTERESTEDHealthCare ReformMedicare Part DCompliance IssuesRetiree CoverageIndividual Insurance CoverageWellnessVoluntary ProgramsAlternative Funding (self-insuring, consortiums, captives)Private ExchangeDefine ContributionExecutive BenefitsIndividual PoliciesThank you for taking the time to complete our survey and for choosing Power- Kunkle. We greatly appreciate your business and the opportunities to be of service to both you and your employees. We intend to use the data from the survey to improve and enhance our consulting services. Completed By:* First Last Your Company Name* PhoneThis field is for validation purposes and should be left unchanged. Δ